Receiving submissions in google drive suddenly stopped

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    service_service271_Service
    Asked on February 03, 2021 at 12:42 PM

    Hi there,


    I have my form submissions going to a folder in google drive. Up until today this was working but now I am not getting the forms in my drive. I am just getting the email notification that one was submitted. Any idea how to fix this? Thank you in advance.

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    Sonnyfer
    Answered on February 03, 2021 at 04:24 PM

    Hi - Apologies for the inconvenience.

    Did you make any changes to the Google Drive folder by any chance? Anyhow, you can fix it by reintegrating your form to Google Drive.

    Guide: How-to-integrate-a-form-with-google-drive

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    service_service271_Service
    Answered on February 04, 2021 at 09:26 AM

    Hi there. I just reintegrated the form following your directions. It used to be that once the form was submitted a PDF was put into the folder.


    Now, a new folder shows up (which I must click) to get to the PDF

    I will Add screenshots.

    1) After it is saved.

    1612448606_601c035e09172_

    2) Highlighted is the Folder that it created

    1612448626_601c037228ace_


    3) Once I clicked the folder it took me to the PDF. I want to eliminate step 2

    1612448677_601c03a57bc0c_

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    Nik_M
    Answered on February 04, 2021 at 11:30 AM

    Unfortunately, that is not possible. A folder and sub-folder have to be created when setting up the integration.

    1612456073_601c20894aa5c_drive.PNG

    You can only create a static sub-folder, by using the {formID}, for example. This way, all submissions of that form will be sent to the same sub-folder.

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    service_service271_Service
    Answered on February 04, 2021 at 11:49 AM

    With the Subfolder, will it always create a new one? Or will each submission be put in that folder?

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    Nik_M
    Answered on February 04, 2021 at 01:09 PM

    If the Subfolder is static, form ID {formID} for example, all submission will go to the same Subfolder.

    1612462070_601c37f66c53f_formdrive.gif

    If the Subfolder is dynamic, some form field or Submission ID, then a new Subfolder will be created for each submission.