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service_service271_ServiceAsked on February 3, 2021 at 12:42 PM
Hi there,
I have my form submissions going to a folder in google drive. Up until today this was working but now I am not getting the forms in my drive. I am just getting the email notification that one was submitted. Any idea how to fix this? Thank you in advance.
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Sonnyfer JotForm SupportReplied on February 3, 2021 at 4:24 PM
Hi - Apologies for the inconvenience.
Did you make any changes to the Google Drive folder by any chance? Anyhow, you can fix it by reintegrating your form to Google Drive.
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service_service271_ServiceReplied on February 4, 2021 at 9:26 AM
Hi there. I just reintegrated the form following your directions. It used to be that once the form was submitted a PDF was put into the folder.
Now, a new folder shows up (which I must click) to get to the PDF
I will Add screenshots.
1) After it is saved.
2) Highlighted is the Folder that it created
3) Once I clicked the folder it took me to the PDF. I want to eliminate step 2
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Nikola JotForm SupportReplied on February 4, 2021 at 11:30 AM
Unfortunately, that is not possible. A folder and sub-folder have to be created when setting up the integration.
You can only create a static sub-folder, by using the {formID}, for example. This way, all submissions of that form will be sent to the same sub-folder.
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service_service271_ServiceReplied on February 4, 2021 at 11:49 AM
With the Subfolder, will it always create a new one? Or will each submission be put in that folder?
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Nikola JotForm SupportReplied on February 4, 2021 at 1:09 PM
If the Subfolder is static, form ID {formID} for example, all submission will go to the same Subfolder.
If the Subfolder is dynamic, some form field or Submission ID, then a new Subfolder will be created for each submission.