Receiving submissions in google drive suddenly stopped

  • service_service271_Service
    Asked on February 3, 2021 at 12:42 PM

    Hi there,


    I have my form submissions going to a folder in google drive. Up until today this was working but now I am not getting the forms in my drive. I am just getting the email notification that one was submitted. Any idea how to fix this? Thank you in advance.

  • Sonnyfer JotForm Support
    Replied on February 3, 2021 at 4:24 PM

    Hi - Apologies for the inconvenience.

    Did you make any changes to the Google Drive folder by any chance? Anyhow, you can fix it by reintegrating your form to Google Drive.

    Guide: How-to-integrate-a-form-with-google-drive

  • service_service271_Service
    Replied on February 4, 2021 at 9:26 AM

    Hi there. I just reintegrated the form following your directions. It used to be that once the form was submitted a PDF was put into the folder.


    Now, a new folder shows up (which I must click) to get to the PDF

    I will Add screenshots.

    1) After it is saved.

    1612448606 601c035e09172  Screenshot 10

    2) Highlighted is the Folder that it created

    1612448626 601c037228ace  Screenshot 21


    3) Once I clicked the folder it took me to the PDF. I want to eliminate step 2

    1612448677 601c03a57bc0c  Screenshot 32

  • Nikola JotForm Support
    Replied on February 4, 2021 at 11:30 AM

    Unfortunately, that is not possible. A folder and sub-folder have to be created when setting up the integration.

    1612456073 601c20894aa5c drive Screenshot 10

    You can only create a static sub-folder, by using the {formID}, for example. This way, all submissions of that form will be sent to the same sub-folder.

  • service_service271_Service
    Replied on February 4, 2021 at 11:49 AM

    With the Subfolder, will it always create a new one? Or will each submission be put in that folder?

  • Nikola JotForm Support
    Replied on February 4, 2021 at 1:09 PM

    If the Subfolder is static, form ID {formID} for example, all submission will go to the same Subfolder.

    1612462070 601c37f66c53f formdrive Screenshot 10

    If the Subfolder is dynamic, some form field or Submission ID, then a new Subfolder will be created for each submission.