Issues with signature field on Mobile.

  • RSRGC
    Asked on February 3, 2021 at 1:25 PM

    The mobile versions of my membership forms do not seem to work properly on both Apple and sometimes Android phones.

    They complain that it will not accept a signature and when it does take the signature it will not let them submit the form.

    What is wrong? Something in my form?

    Membership example: https://form.jotform.us/72375517954163

    Thanks

  • Basil JotForm Support
    Replied on February 3, 2021 at 5:11 PM

    Hi,

    I have tested your form and have been unable to replicate the issue within my android device.

    Could you try replacing the signature widget with the smooth signature widget?

    1612390221 601b1f4dbe6da chrome w3E7DkIp Screenshot 10

    Please let us know if the issue still persists.

  • RSRGC
    Replied on February 3, 2021 at 6:10 PM

    Wish someone with an Apple phone would test it and give results.

  • Jed_C
    Replied on February 3, 2021 at 10:00 PM

    Unfortunately, I wasn't able to replicate it on IOS device.

    1612407595 601b632b27eeb ios Screenshot 10

    Can you please ask the user what is the exact device and what browser type and version they are using?

    Looking forward for your response.