Issues with signature field on Mobile.

  • Profile Image
    Asked on February 03, 2021 at 01:25 PM

    The mobile versions of my membership forms do not seem to work properly on both Apple and sometimes Android phones.

    They complain that it will not accept a signature and when it does take the signature it will not let them submit the form.

    What is wrong? Something in my form?

    Membership example:


  • Profile Image
    Answered on February 03, 2021 at 05:11 PM


    I have tested your form and have been unable to replicate the issue within my android device.

    Could you try replacing the signature widget with the smooth signature widget?


    Please let us know if the issue still persists.

  • Profile Image
    Answered on February 03, 2021 at 06:10 PM

    Wish someone with an Apple phone would test it and give results.

  • Profile Image
    Answered on February 03, 2021 at 10:00 PM

    Unfortunately, I wasn't able to replicate it on IOS device.


    Can you please ask the user what is the exact device and what browser type and version they are using?

    Looking forward for your response.