Issues with signature field on Mobile.

  • Profile Image
    RSRGC
    Asked on February 03, 2021 at 01:25 PM

    The mobile versions of my membership forms do not seem to work properly on both Apple and sometimes Android phones.

    They complain that it will not accept a signature and when it does take the signature it will not let them submit the form.

    What is wrong? Something in my form?

    Membership example: https://form.jotform.us/72375517954163

    Thanks

  • Profile Image
    Basil_A
    Answered on February 03, 2021 at 05:11 PM

    Hi,

    I have tested your form and have been unable to replicate the issue within my android device.

    Could you try replacing the signature widget with the smooth signature widget?

    1612390221_601b1f4dbe6da_chrome_w3E7DkIp

    Please let us know if the issue still persists.

  • Profile Image
    RSRGC
    Answered on February 03, 2021 at 06:10 PM

    Wish someone with an Apple phone would test it and give results.

  • Profile Image
    Jed_C
    Answered on February 03, 2021 at 10:00 PM

    Unfortunately, I wasn't able to replicate it on IOS device.

    1612407595_601b632b27eeb_ios.gif

    Can you please ask the user what is the exact device and what browser type and version they are using?

    Looking forward for your response.