Password reset via email request

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    Alfrelynn Roberts 
    Asked on February 03, 2021 at 01:36 PM

    I am unable to log into my account. I select the forgot password link and request a password reset be sent to my email. I do not receive a password reset email from Jotform. I checked my Inbox, Spam folder and other folders but never receive the email. Please help me reset my password via email. Thank you.

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    jonathan
    Answered on February 03, 2021 at 05:16 PM

    We apologize for inconvenience. It appears that you haven't created an account yet. You my sign up first using your email account at https://www.jotform.com/signup

    The password reset option will only work on existing Jotform account.

    Please let us know if you need further assistance.

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    aroberts0664
    Answered on February 03, 2021 at 06:33 PM
    I should have an account linked to my email address. My company sent an image of the account email from Jotform.
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    Sigit_W
    Answered on February 03, 2021 at 10:36 PM

    Hi, Alfrelynn Roberts  (aroberts@lswo.com).

    My apologies for the inconvenience caused.

    I checked from our backend, email address aroberts@lswo.com is now associated with a Jotform account named LoneStarWinds created on February 03, 2021

    You can now reset you password by following the steps mentioned here https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Please let us know if you need further assistance.

    Regards.





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    Sigit_W
    Answered on February 03, 2021 at 10:38 PM

    Hi, aroberts0664.

    Regarding "I should have an account linked to my email address. My company sent an image of the account email from Jotform."

    Could you please kindly share us the image by following the steps mentioned here https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Thank you. Regards.