Horrible bugs with my form.

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    Asked on February 03, 2021 at 01:55 PM

    Hello, I have been experiencing terrible bugs with your forms. I have them integrated on my Squarespace site and customers have shown me videos not playing, random gifs popping up, and glitches. These forms are honestly embarrassing for me to use and unacceptable. Would it be possible for me to have a refund on my yearly subscription? I need to switch to another service because of all of these problems but am already paying for this for another year.

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    Answered on February 03, 2021 at 05:55 PM

    We're sorry to hear that. May we know if this is the form in question https://www.jotform.com/210156793198160? So far in the standalone version of your form, the videos are playing just fine. We also do not put ads or any crippleware on our product so we can assure you that those random popping GIFs aren't from your forms. You can confirm that on the standalone version of your form.

    Here's my test on the standalone version of your form.


    Anyway, can you please provide us the website URL where you've embedded your form so we can also troubleshoot it on our browser? It would really help a lot if we could also check the embedded form so we can see what you're exactly referring to and how the form performs on your website.

    We can also cancel your subscription for you, just please confirm it here. Thanks!