What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why was my account cancelled?

    Asked by justdean on June 03, 2011 at 12:42 PM

    I'd like to have it re-instated.  please bill my paypal account.  justdean@jamesfrankdean.com



    jim dean

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    JotForm Support

    Answered by NeilVicente on June 03, 2011 at 03:03 PM


    It looks like your premium subscription was cancelled for a reason I cannot be sure of. A possible cause might be that your Paypal account did not have enough funds when your subscription period lapsed.

    I have reverted your account back to free status. You can reinstate your subscription by upgrading. Go to this page to select your plan and payment method.

    Get back to us if you're having difficulties upgrading. Thank you.