Form Encryption: Asking for a password

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    babeinspace13
    Asked on February 03, 2021 at 02:58 PM

    I cannot switch any of my forms to encrypted forms because the screen I land on when attempting assumes I already have a key. I just created my account today and never set up a key, so i'm not sure why I'm having an issue. Please help.

    Screenshot
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    Lorenz_A
    Answered on February 03, 2021 at 07:22 PM

    Greetings,

    As shown in the image you provided, you will need to enter a password in order to proceed with the setup.

    1612398047_601b3ddf3213b_The Easiest Onl

    Guide: https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them

    If your password isn't working, kindly reset the account password and try again.

    Here's a guide on how you can reset your account password: https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    I hope this helps. Let us know if you need any further assistance.