An interactive form where user can update their data

  • Profile Image
    Marchelle Sellers 
    Asked on February 03, 2021 at 03:51 PM

    Hi, hoping you can help me with a question.

    We are looking to build a form for our customers when they order charity gift cards from us in bulk. We tried a Google form and that didn’t quite do it.

    We need it to be interactive. Meaning, we have a list of questions and choices for the client, but they don't always know exactly what they want when they first place their order. They almost always have to come back to us to update # of cards they want, load value of the cards, method of delivery, etc. Its so time consuming through email and a bunch of back and forth. It is usually an admin person who is helping to place the order for a team he/she is reporting back to. So, we need a form that allows the client to come back several times to update answers.

    The form doesn't need a grand "SUBMIT" finish either, as long as we can get back to it and fill their order when they have signed off on it.

    Any chance Jotform would work for this and if so, which form should I be looking at using?

    I like the design element of this too and making it look professional and nice for the client.

    Thank you! Marchelle

  • Profile Image
    Answered on February 03, 2021 at 08:31 PM

    Hi Marchelle,

    That's indeed possible. The user can submit the form then come back to it anytime they want to update their existing submission. They always have to submit the form to submit their changes.

    To allow users to update their submissions at any time, simply add the edit link of their submission in the autoresponder or in the form's thank you page where they could grab them.

    Guide: How to Let Users Update Their Form Submissions at a Later Date


    If you're looking for a save to continue later feature so users can continue to fill out their saved data (draft) and only submit them all at once later on, you can enable Continue Forms Later in your form. This is different from the above solution since, on this feature, it is only the user who can access their draft. You can only access the data once the user submits the form. Guide:

    Also, if the user submits the form, you can always access and edit their submissions data in the Tables. Guide:

    If you have further questions, let us know.

  • Profile Image
    Marchelle Sellers 
    Answered on February 03, 2021 at 08:35 PM

    That's great news and thank you for getting back in touch with some options. I am signing up and look forward to using Jotform - which was recommended by a friend. Hooray, thank you! This will save us SO MUCH back and forth email time!