Account doesn't seem to be working

I emailed a number of hours ago about a virtual assistant I have helping me create jot forms and have not received a response. I just went into creating one myself and my account doesn't seem to be working. I really need to get this fix ASAP.

I have checked the account linked to the email address you are contacting us from (Erica_Palmisano) and it has an active status.

Can you tell us the exact issue you are having, please? May we ask your help by providing us more details?

We will wait for your response.