Please unsuspend my account

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    Rich Rogers 
    Asked on February 03, 2021 at 05:05 PM

    I had been suspended because I created a form asking for credit card information. I just created a new form that asked for only the last 4 digits of the credit card number, and that form again resulted in suspension.

    I am trying to create a form that I will send to a customer for them to permit us to share their credit card with one of our travel partners (cruise line or hotel) for them to charge the account. I am not looking to collect complete credit card information (no credit card number), only the customer's permission. The customer will provide the credit card information over the phone prior to me sending out this form, and will not be included in the form. Is this still a violation?

    I cannot use one of the CC/payment integration partners, because the organization charging the card is not us, so it is problematic getting authorization for my company since we will not be charging the card.

    I have deleted all forms previously created.

    Please advise.

  • Profile Image
    Zahra_S
    Answered on February 03, 2021 at 09:26 PM

    Hello Rich,

    We apologize for the inconvenience.

    Are you referring to this form https://www.jotform.com/form/210274320097044? It still has all credit card information fields. This is the reason why your account is suspended again. If you have created another account, please share the link with us to track the actual account.

    We await your response.