Account not found

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    Margaret Terranova 
    Asked on February 03, 2021 at 07:31 PM

    Hello,

    When I go to the login page and enter my username and password, it says "login successful" but then once "logged in" none of my forms are visible, it says "no forms" and at the top menu, it still says "login" as as option. Usually there is also an icon in the top menu that if I click on it, it will display my account name/info. There is no icon present and the option to login in still there. It seems like it is saying I am logged into my account, but I am not actually. Any help or suggestions would be greatly appreciated!

    Also, I have tried logging back in or trying from a different browser and I am still having the same difficulty.

    The email associated with my account is mterranova@lifewisestl.org

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    Jed_C
    Answered on February 03, 2021 at 11:04 PM

    Upon checking, this email mterranova@lifewisestl.org is not registered yet with Jotform. Can you please verify if you are using the correct email?

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    Margaret Terranova 
    Answered on February 03, 2021 at 11:27 PM

    I have been using that email. Could you try mterranova@kingdomhouse.org? That is our old organization email that changed to lifewisestl.org.

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    Vanessa_T
    Answered on February 04, 2021 at 03:01 AM

    I was able to see an account with the email address mterranova@kingdomhouse.org.

    As per checking, the account was locked due to too many failed login attempts.

    I have now unlocked it and flushed your login attempts.