email alerts not entirely functional

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    Asked on June 03, 2011 at 02:41 PM

    This is kind of complicated, but it's a very strange problem.  


    I have my form set up to send me a notification when a user submits it, AND send that user an email message as well.  This seems to be working fine EXCEPT for one important aspect.   I assumed that if the user submitted an invalid email address, the notification email sent to that user upon completion would bounce back to me (the sender email address entered for the email alert), thus notifying me that that particular email address was NOT valid.


    (Knowing whether or not the email addresses submitted are valid is important for my use of the form.)


    In my testing of the form, entering my own email addresses, I noticed that I am getting a notification upon a new form submission, AND getting the email intended for the user.  Both.  However, I was noticing that some of the email addresses submitted were still invalid, when I sent them an additional email later (with their permission, of course).  


    So I entered what I know to be an invalid email address (one of my old ones, I tested it to make sure it was still invalid first, outside of jotform) into my form, and submitted it.  I DID receive a notification of new form submission, but I did NOT receive a bounce message for the invalid email address.  The notification sent to that invalid email address did not bounce back to me with an invalid notice.


    So, why isn't this aspect of the email alerts working?  Is it . . . broken?


    Or, how do I set up my form situation such that I can know if an email address submitted is invalid?  I thought sending them a notification email after they submitted the form and checking to see if that bounced back to my email address would do it, but bizarrely, it seems as though it is somehow, NOT.



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    Answered on June 03, 2011 at 03:52 PM

    Hi Robin,

    Thank you for raising these questions. Hope I can be able to answer your questions to the best of my knowledge.

    First things first. Autoresponders (or email alerts sent to users who submitted the form) always come from our servers, with a return path of Your "From:" email address doesn't have anything to do with the message sent, except that the email headers say that the message came from your "From:" address. It is also known as the Envelope-to address.

    Thus, when a user enters an invalid email address, the message bounces back to our server and not your mail provider's, because the email was sent form our server. You are not expected to receive anything, so I guess I can safely say that  there is nothing wrong with the way the email alerts work.

    Anyway, you do raise a reasonable and valid point. As a marketer, you should somehow be able to tell whether an email entered in your form is valid or not to boost productivity and streamline your email marketing processes. With that in mind, I have submitted a feature request ticket for this.

    We will notify you of any updates via this thread. Again, thank you for your inputs.


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    Answered on June 03, 2011 at 04:15 PM

    Huh.  It never occurred to me that the autoresponder would go back to your server, but thanks for explaining that.  I thought it must be a glitch or user error.


    It would be VERY HELPFUL if you could add a way to tell whether or not an email address is valid.  I don't mean to be rude, but while the need for some features might be subjective, the lack of this one is really just . . . insanity.


    Why would anyone put "email address" on a form WITHOUT actually needing it for some future purpose?  And then needing that for some future purpose, NOT need to know if it's valid?


    Yes, of course I can send users of my form some additional email address verification email after I download and collect their responses, but that's just another layer of stuff to do.  Since this is supposed to be a form convenience enhancing product . . . eh.  Not fabulous.


    So yes, it would be great to add something that would allow us to at least get a bounce message if a submitted email address is invalid.  Thanks.

  • Profile Image
    Answered on June 03, 2011 at 04:23 PM


    Thanks a lot for your ideas. You can be assured that your thoughts are not taken lightly. The feature request ticket I have attached to this thread should notify our developers of the need for this feature. You will be contacted via this thread if there's any movement regarding this feature request.

    Again, your suggestions are appreciated. Thank you for using Jotform.