BUG: .AI file support

  • Profile Image
    Asked on November 04, 2013 at 04:23 PM

    When customers send in illustrator files (.ai extension) they don't come through. The links are there, but we can't get the files.

  • Profile Image
    Answered on November 04, 2013 at 04:57 PM

    Hello, we apologize for this inconvenience. I successfully tried to replicate this when I created a blank .AI file from Illustrator, and uploaded it on a simple upload form. I received this error message when trying to access the link


    I will escalate this to our development team so that they can investigate more on this issue on what went wrong. Thank you.

  • Profile Image
    Answered on November 08, 2013 at 12:38 AM

    We apologize for this matter, TreehouseStickers.  

    The reason for this is that sometimes, a delay on syncing happens which is why when you download a file, it is not immediately available.  

    Upon checking the file, I get a download prompt whenever I try to click the file for download.  Please do try and let us know if you're still having issues from getting your file from your end.

    If you have other questions or concerns, please do also let us know.