What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    BUG: .AI file support

    Asked by TreehouseStickers on November 04, 2013 at 04:23 PM

    When customers send in illustrator files (.ai extension) they don't come through. The links are there, but we can't get the files.

    Page URL:

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    JotForm Support

    Answered by ardy0689 on November 04, 2013 at 04:57 PM

    Hello, we apologize for this inconvenience. I successfully tried to replicate this when I created a blank .AI file from Illustrator, and uploaded it on a simple upload form. I received this error message when trying to access the link


    I will escalate this to our development team so that they can investigate more on this issue on what went wrong. Thank you.

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    JotForm Support

    Answered by liyam on November 08, 2013 at 12:38 AM

    We apologize for this matter, TreehouseStickers.  

    The reason for this is that sometimes, a delay on syncing happens which is why when you download a file, it is not immediately available.  

    Upon checking the file, I get a download prompt whenever I try to click the file for download.  Please do try and let us know if you're still having issues from getting your file from your end.

    If you have other questions or concerns, please do also let us know.