why was my account suspended i hardly used it

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    spencer 
    Asked on February 03, 2021 at 08:44 PM

    please explain how having the form on my website for folks to request a call back is fishing?

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    Rehan_F
    Answered on February 04, 2021 at 12:31 AM

    Hello Spencer,

    I've requested the Reviewers team to check your account and the suspension reason. As soon as I get their response I'll inform you here.

    Thanks

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    Rehan_F
    Answered on February 05, 2021 at 07:26 AM

    Greetings Spencer,

    I've received an update from the Reviews team. We will have to purge/permanently delete the offending form in your account before reactivating your account. Let us know if we should proceed.

    Once your account is active please change your password using the guide below.

    https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    As soon as you are able to login please delete all API keys in your form. You can find them at the link below.

    https://jotform.com/myaccount/api

    Looking forward to hearing from you.

    Thanks


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    spencer 
    Answered on February 05, 2021 at 11:55 AM
    What is an offending form?
    ...
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    Jeanette
    Answered on February 05, 2021 at 01:44 PM

    An offending form is a form created on behalf of an entity by someone with just gmail account, this is considered a phishing activity, which violates our terms of use.

    I've unsuspended your account, but I had to delete your form.

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    spencer 
    Answered on February 05, 2021 at 06:22 PM
    I'm not s company in a real man using the form so folks can request I call
    them. How long was it suspended before mat told me? How much business did
    it cost me?
    How many times did u contact me to ask me if I was fishing before I deleted
    it without notice?
    ...
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    Jed_C
    Answered on February 05, 2021 at 09:19 PM

    According to our logs, your account was suspended last 2021-01-28. I see that your account was already active and we apologize for any inconvenience it has caused you.

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    spencer 
    Answered on February 06, 2021 at 10:33 AM
    When you do activate in my account without even notice I took the form off
    of my web page and just continue using it and creating me on you account
    but there's no tell me how much money I lost because you never sent me
    notice that I was faksly accused of fishing
    ...
  • Profile Image
    JohnRex
    Answered on February 06, 2021 at 11:13 AM

    Hello Spencer - We had to delete the offending form so we can reactivate the account.

    Please be aware that online form builders, including Jotform, are being used for identity theft in the past. We go to great lengths to prevent this.

    Therefore, when our automated phishing detector flagged a form(s), it will suspend the account or the suspension will be manually performed by us. If your account is on a paid status, you should get a notification about it, but for FREE accounts, it will be suspended immediately.