Form is crashing in Android mobile devices after refreshing three times

  • Profile Image
    sam.yong.jek.94
    Asked on February 03, 2021 at 11:22 PM

    Hi,

    The survey page has crashed repeatedly when I try to access it with a few android devices. I have attached a screenshot of the screen on the device. Please advise on how I can overcome this issue. Thank you very much for your assistance.

    Regards,

    Sam

    Page URL: https://form.jotform.com/210248861843458

  • Profile Image
    Richie_P
    Answered on February 04, 2021 at 03:29 AM

    I am able to replicate the issue at my end using my android device.

    It seems after reloading the page for three consecutive times, the page returns to snap error.

    firefox_R3AMlZQ6mM.png

    I have escalated the issue to our back-end team for further investigation.

    Once we have updates, you will be notified at this support ticket.

  • Profile Image
    caglayan
    Answered on February 12, 2021 at 01:38 AM

    Hello,

    I'm sorry about your problem. I have tested the issue and as a result of the test, I was able to recreate the issue.

    When I search for the cause of the issue, I realized it's about this image below.

    1613111554_602621029263d_

    The image has too many dimensions (15k x 15k), chrome is having trouble uploading this high-resolution image and it crashes.

    Could you try with a new image or could you try to lower the resolution of this image, please?