I have been locked out of my account

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    Zoii Thompson 
    Asked on February 04, 2021 at 12:53 AM

    Hello,


    I have been locked out of my account. I believe this is because I tried to remove my encryption key from one of my forms.

    Screenshot
  • Profile Image
    Richie_P
    Answered on February 04, 2021 at 03:47 AM

    I can't seem to find any account under your email address used to create the ticket.

    May we know your account username so that we can check it out?

    Looking forward for your response.

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    Zoii Thompson 
    Answered on February 04, 2021 at 09:33 AM
    Yes, My apologies my auto fill did that the email on fie is IndigoTaxprep@gmail.com
    On Thursday, February 4, 2021, 03:47:09 AM EST, Jotform wrote:

    New response received#yiv1345015343 p img {max-width:100%;} A new response has been received: Answered by Richie_P

    I can't seem to find any account under your emailaddress used to create the ticket.
    May we know your account username sothat we can check it out?
    Looking forward for your response.
    View this thread on browser » Unsubscribe Thread 1612428428
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  • Profile Image
    Richie_P
    Answered on February 04, 2021 at 10:58 AM

    It seems your account indigotaxprep was auto suspended by our phishing detector due to your form https://www.jotform.com/form/210325084089049 which is collecting banking information .

    1612453878_601c17f694b38_1.png

    To lift the suspension in your account, we would have to delete the guilty fields in your form.

    It seems your form doesn't have any submission data yet, I have deleted the guilty fields and lifted the suspension in your account.

    Also, it seems you're collecting ID's and SSN in your form.

    If your purpose is not to collect these data from the general public, but from your customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    3. Otherwise, you must enable form encryption on your form if you need to gather critical personal information

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    If you have further questions, let us know.

  • Profile Image
    Zoii Thompson 
    Answered on February 04, 2021 at 12:00 PM
    Okay I will make those changes.
    Is my IndigoTaxprep@gmail.com a suitable email?
    Sent from my iPhone
    ...
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    VincentJay
    Answered on February 04, 2021 at 04:07 PM

    Hi,

    Your account is now activated and it is now in good status.

    Here's a sample corporate email: vincent@jotform.com or yourname@company.com

    If you have one, please use it. Thank you!