Google Sheets needs constant reintegration

  • Profile Image
    Anilyn Ani
    Asked on February 04, 2021 at 03:44 AM
    Our other forms were using the latest Google Sheet Integration. Why does it is still not always updated, some of the records submitted where missing and have to re-integrate again for it to be updated.
  • Profile Image
    Vanessa_T
    Answered on February 04, 2021 at 03:47 AM

    Kindly share with us the URL of the form which is integrated with the latest Google Sheets.

    Where-to-Find-My-Form-URL

    If you are certain that nothing was modified in the Google Sheet then we can forward it to our backend team.

    Before doing so, I suggest you coordinate with your other team members who has access to the sheets to confirm if they did not make any changes in the sheet.

  • Profile Image
    Anilyn Ani 
    Answered on February 04, 2021 at 07:38 PM

    Most of the user of our jotform account are assigned for reports so I am sure that no one in our team modified any of the integration. Here is one of the link we have with updated integration.

    https://form.jotform.com/201602619457454

  • Profile Image
    Vick_W
    Answered on February 04, 2021 at 11:20 PM

    I'll escalate this to our backend team. We can not provide an ETA on this right now however we will inform you here as soon as an update is available.

    Thanks

  • Profile Image
    Kara_marketingteam
    Answered on February 25, 2021 at 03:14 PM

    We are experiencing this same issue. Is there any update on this?
  • Profile Image
    Vick_W
    Answered on February 25, 2021 at 09:25 PM

    Hi @Kara_marketingteam

    I've created a new ticket for you. We will respond to it shortly on the link below.

    https://www.jotform.com/answers/2926970

    Thanks