autoresponder email with paypal integration

  • Profile Image
    mibschool
    Asked on February 04, 2021 at 05:55 AM

    Good morning :) I'm getting troubles with an autoresponder email of my form https://form.jotform.com/210340955508352

    I used Paypal integration on the form. When I submit the form why do i not get the autoresponder email?

    I have set up hundreds forms and the email works properly.

    Today I have built this form with paypal integration and I'm not able to make the autoresponder works.

    I 'd like to make it works independently form the payment and form the email thay will receive from paypal; i want that all the subscribers receive also my autoresponder email, despite the payment methods they choose.

    Can you please check what's wrong with my form?

    Thank you :) :)

    carolina


  • Profile Image
    Rehan_F
    Answered on February 04, 2021 at 07:06 AM

    Greetings Carolina,

    The autoresponder email in your form is working as expected. Here is the one that I received.

    1612440362_601be32a76884_Should you need further assistance then please let us know.

    Thanks


  • Profile Image
    mibschool
    Answered on February 04, 2021 at 07:30 AM

    Ok thanks; as a matter of fact, I found out that it seems not to work properly nly on Gmail...

  • Profile Image
    gerardw
    Answered on February 04, 2021 at 08:22 AM

    Hello,

    I cloned your form and tested it, but was able to receive the autoresponder email on my Gmail address:

    1612444842_601bf4aa9b649_0402_7.png

    Are the emails getting sent to your Gmail spam folder?

    If yes, please check this useful link:https://www.jotform.com/help/404-how-to-prevent-emails-from-landing-in-gmails-spam-folder

    Do check and let us know.