Disabled forms are showing

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    francescpurcell
    Asked on February 04, 2021 at 08:20 AM

    I have disabled and archived forms repeatedly on my main page and they keep coming back.

  • Profile Image
    Bojan_J
    Answered on February 04, 2021 at 09:27 AM

    Greetings.

    I have checked your forms, and currently, there is only one disabled. Did you disable others as well, but they are activated without your interaction? Can you please let us know how did you disable them? If you didn't try this, can you please open the form in the builder, and disable them from the Settings tab:

    screenshot_3613.png

    If this does not work for you, can you please let us know what forms are you trying to disable?

    Thank you for your cooperation.

  • Profile Image
    francescpurcell
    Answered on February 04, 2021 at 09:33 AM
    Your information is incorrect. As I said before, I have disabled and
    archived many of the forms and they keep reappearing. Here is a screenshot
    of about 10 that I have disabled and archived and they show back up in only
    minutes. You can see clearly that there are far more than the one you
    mentioned.
    1612449213_601c05bdc361c_image.png
    Frances C. Purcell, Ph.D.
    Provost and Dean
    Trinity Medical Sciences University | Trinity School of Medicine
    FPurcell@TrinitySchoolofMedicine.org
    Trinity Medical Sciences University is a community of professionals
    committed to excellence in education, research and scholarly activity,
    patient care and well-being, and community service.
    Campus Address | Trinity School of Medicine | P.O. Box 885, Ratho Mill |
    Kingstown, St. Vincent, WI | (784) 456-9751 local | (678) 606 9044 from the
    US
    Administrative Office | Trinity School of Medicine | 925 Woodstock Road,
    Suite 200 | Roswell, GA 30075 | (470) 545-3700
    ...
  • Profile Image
    Bojan_J
    Answered on February 04, 2021 at 11:05 AM

    Greetings.

    Can you please let us know the username of the account you are viewing? I have checked the account francescpurcell, and it only has 7 forms, and only one of them is disabled.

    You can see your username if you hove over the account image in the upper right corner.

    Alternatively, please let us know your account email.

    Thank you for your cooperation.