Uploaded image not showing

  • Profile Image
    farkhosravi
    Asked on February 04, 2021 at 08:29 AM

    https://www.jotform.com/uploads/farkhosravi/210281552488457/4877391588588481886/4877391588588481886_signature_10.png

    I am showing uploaded image on my website but image only showing when I login in jotform.

    without login in jotform image should be show on website.

  • Profile Image
    Sigit_W
    Answered on February 04, 2021 at 09:29 AM

    Hi,

    Thank you for contacting support.

    From our backend, I checked that your account is HIPAA enabled.

    Regarding "I am showing uploaded image on my website but image only showing when I login in jotform.

    without login in jotform image should be show on website."

    Please note that when you add HIPAA to your account, your existing data will be automatically migrated to dedicated HIPAA-compliant servers. Your data will be securely stored in our isolated HIPAA compliant system. All data including uploaded files is stored according to HIPAA standards.

    Due to HIPAA privacy regulations, you are required log in to your Jotform account to view this data.

    Related doc: https://www.jotform.com/hipaa/faq/


    An option would be using API, but this option may grant access to all the information on the form's and the account. 

    However, you may refer to our API documentation and try using a hipaa-api.jotform.com domain to access the submission data.

    You can also reach out to our developers to help you with the API configuration via this email: api@jotform.com 

    I hope that helps.

    Regards.