applicant doesn't receive confirmation mail

  • Profile Image
    hoghoj1
    Asked on February 04, 2021 at 08:34 AM

    Some of our customers do not receive a confirmation email, when tey have submitted a form to us. It just occurs for a few of the customers, most of them do receive the email.

    We have tried to look in the spam folder, nothing's there though.

    We doublechecked that the emailaddress field is set to obligatory so that can't be the reason.

    Or can the reason be that the customer's ISP mailserver rejects mail coming from your server?

    Or????

    Please help us here?

  • Profile Image
    Richie_P
    Answered on February 04, 2021 at 09:22 AM

    We do apologize for the inconvenience.

    May we know the form in question?

    Can you please share the submission ID in which the autoresponder email is not sending?

    To get the submission ID, kindly follow this guide:https://www.jotform.com/help/549-where-to-find-the-submission-id

    Looking forward for your response.