Stripe Integration: Why am I not able to connect to my Stripe account?

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    Chew_Selina
    Asked on February 04, 2021 at 09:14 AM

    Hi I have connected jotform to my stripe account but when I try to make a payment through the form it says error because the API key was not connected

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    Nik_M
    Answered on February 04, 2021 at 10:14 AM

    Apologize for the inconvenience this may have caused.

    I checked and your form is not connected with Stripe. Once you connect the form with Stripe, you need to click on the Save button.

    1612451589_601c0f05b2f7f_stripe.PNG

    Please connect the form again and test it.

    Related Guide: How to Integrate Stripe with your Form

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    Chew_Selina
    Answered on February 04, 2021 at 07:22 PM
    I have done that multiple times and saved it multiple times but it doesn't
    work. Could you look at what is wrong and why can't the connected stripe be
    saved?
    ...
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    Zahra_S
    Answered on February 04, 2021 at 10:58 PM

    Hi there!

    Can you please remove the payment field and add it again?

    1612497456_601cc230bf192_

    I hope this helps. Please let us know if you need further assistance.

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    Chew_Selina
    Answered on February 09, 2021 at 12:11 AM
    Hi I have disconnected and reconnected but now I am unable to fill up the
    credit card portion
    ...
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    Gaetan_B
    Answered on February 09, 2021 at 03:02 AM

    Hello,

    Thank you for reaching out.


    The reason behind this is because your Stripe Integration is still not connected.


    Are you getting an error message when you try to connect it? Could you please try it again?


    Hope this helps.

    Do not hesitate to reach out if you need further assistance

  • Profile Image
    Chew_Selina
    Answered on February 09, 2021 at 10:11 AM
    The question is why is it not connected when it says connection successful?
    ...
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    Zahra_S
    Answered on February 09, 2021 at 11:27 AM

    Hi there!

    This issue could have been occurring due to form cache. I have cleared your form cache. Please try to connect Stripe again and let us know how it goes.

    We await your response.