Stripe Integration: Why am I not able to connect to my Stripe account?

Hi I have connected jotform to my stripe account but when I try to make a payment through the form it says error because the API key was not connected

Apologize for the inconvenience this may have caused.

I checked and your form is not connected with Stripe. Once you connect the form with Stripe, you need to click on the Save button.

Please connect the form again and test it.

Related Guide: How to Integrate Stripe with your Form

I have done that multiple times and saved it multiple times but it doesn't
work. Could you look at what is wrong and why can't the connected stripe be
saved?
...

Hi there!

Can you please remove the payment field and add it again?

I hope this helps. Please let us know if you need further assistance.

Hi I have disconnected and reconnected but now I am unable to fill up the
credit card portion
...

Hello,

Thank you for reaching out.

The reason behind this is because your Stripe Integration is still not connected.

Are you getting an error message when you try to connect it? Could you please try it again?

Hope this helps.

Do not hesitate to reach out if you need further assistance

The question is why is it not connected when it says connection successful?
...

Hi there!

This issue could have been occurring due to form cache. I have cleared your form cache. Please try to connect Stripe again and let us know how it goes.

We await your response.