What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Spreadsheet Integration is no longer updating the new submissions

    Asked by niceurgo on November 05, 2013 at 01:08 AM

    Hi, 

     

    Submissions to our form haven't been updated lately. We have tried to disintegrate and redo, but the new submissions are also not updated in the new sheet automatically. 

    This has happened some time before, but settled down already. Pls help to check abt this, thank you. 

    My form:

    http://jotform.me/form/31280643793457

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 05, 2013 at 04:13 AM

    Hi there!

    Thank you for reporting!

    There was an updates made on the google spreadsheet integration few days ago which might be the caused of this issue. Since I have reproduced the problem, I will now forward this to our developers for further investigation.

    Our sincere apologies for any inconveniences this may have caused.

  • Profile Image

    Answered by niceurgo on November 06, 2013 at 03:02 AM
    Hi there,
    We also have other forms having this problem. Is there a way to fix this?
    2013/11/5 JotForm Support Forum
  • Profile Image

    Answered by jedcadorna on November 06, 2013 at 05:47 AM

    @niceurgo,

    Our developers are aware about the issue and is currently renewing the integration to rectify the problem. They are doing their best to fix the issue soon and if an update is available you will be notified immediately via this thread. Old integration with google should work just fine only newly integrated forms are experiencing this issue according to our developers. We apologize for the inconvenience and we thank you for your cooperation.

  • Profile Image

    Answered by alp_deniz on November 06, 2013 at 10:41 AM

    Hello there,

    Update problems should be fixed now. Please let us know if the issue persists.

    Best