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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I get 502 Gateway time-out error when form is submitted.

    Asked by KengarooTG on November 05, 2013 at 02:32 AM

    After summit form and got error message below


    ERROR 504 Ray ID: c82ee6105470805

    For your information, I already embeded form at our websit below


    Thank you!

    Best Regards,


    Page URL:

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    JotForm Support

    Answered by ashwin_d on November 05, 2013 at 03:49 AM

    Hello Sukanya,

    I'm sorry for the trouble caused to you.

    There seems to be some temporary server glitch on the CloudFlare side or our CDN. I was able to replicate the issue when I tried to send a test submission in your form.

    I am sending this issue for level 2 support. We will update you as soon as we have any update from our backend team.

    Thank you!

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    Chief Technology Officer

    Answered by eee on November 06, 2013 at 04:34 AM


    Problem has been fixed,

    Kindest Regards,


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    Answered by KengarooTG on November 06, 2013 at 10:05 AM
    Thank you for your help!!!

    Date: Wed, 6 Nov 2013 04:34:57 -0500
    To: sukanya_keng@hotmail.com
    Subject: Re: I get 502 Gateway time-out error when form is submitted.
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    Answered by EliezerN on November 06, 2013 at 11:02 AM


    It's a pleasure to assist you. Feel free to contact us againg by opening a new thread if you need further assistance with something else.

    Thanks for using Jotform

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    JotForm Support

    Answered by david on June 09, 2016 at 03:35 PM

    It looks like the rest of your question may not have gone through completely.  If you are still experiencing this issue or anything else for that matter, please create a new thread and we will be happy to help: