Submitters Not Receiving Emails After

  • AtlanticFoodsDist
    Asked on February 4, 2021 at 10:15 AM

    I've been notified by users using my form that the Autoresponder email isn't working properly. It isn't sending emails after users submit their responses even though the option is turned on. Is this a website error? What's causing it and how do we fix it?


    Also, the "view and edit your submission" that appears on the "Thank You Page" link never loads the user's inbox. This also needs fixed.

  • Gaetan_B
    Replied on February 4, 2021 at 12:28 PM

    Hello,

    Thank you for reaching out.


    For the email not being sent, it's because the Recipient email is on the field Submitting for? which doesn't contain an email address, so the autoresponder will not be sent.

    1612459489 601c2de15cf24  Screenshot 10


    Also, for the Thank You page, you can put back the Edit link by going to Form Fields and select Edit Link at the bottom of the list.

    1612459618 601c2e627cd41  Screenshot 21


    Hope this helps.

    Do not hesitate to reach out if you need further assistance