Submitters Not Receiving Emails After

  • Profile Image
    AtlanticFoodsDist
    Asked on February 04, 2021 at 10:15 AM

    I've been notified by users using my form that the Autoresponder email isn't working properly. It isn't sending emails after users submit their responses even though the option is turned on. Is this a website error? What's causing it and how do we fix it?


    Also, the "view and edit your submission" that appears on the "Thank You Page" link never loads the user's inbox. This also needs fixed.

  • Profile Image
    Gaetan_B
    Answered on February 04, 2021 at 12:28 PM

    Hello,

    Thank you for reaching out.


    For the email not being sent, it's because the Recipient email is on the field Submitting for? which doesn't contain an email address, so the autoresponder will not be sent.

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    Also, for the Thank You page, you can put back the Edit link by going to Form Fields and select Edit Link at the bottom of the list.

    1612459618_601c2e627cd41_


    Hope this helps.

    Do not hesitate to reach out if you need further assistance