Update Username / Email Contact

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    lawrenceevans
    Asked on February 04, 2021 at 10:33 AM

    Good Morning,

    I am leaving my job and I need to transfer this account to another staff member in my office. How do I do this?

    Thank you.



  • Profile Image
    Kevin_G
    Answered on February 04, 2021 at 01:11 PM

    The email address can be changed on your account settings, here is the direct link: https://www.jotform.com/myaccount/

    Regarding the account username change, this is not currently possible to do since your account is HIPAA compliant, in order to change your username you would need to downgrade the HIPAA compliance, request the username change and enable it again, you can do this from the Data section of your account settings: https://www.jotform.com/myaccount/data

    If you have any questions, let us know.