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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Remove my email address from bounce list.

    Asked by DivasAds on November 05, 2013 at 04:45 AM

    Hi Team,


    My email is in the Block List. Please remove it so that I can receive the email notification once I receive the form submission.



    Divas Ads Modelling Agency.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 05, 2013 at 06:39 AM

    Hello DivasAds,

    Email address divasads@tvstar.com is in our bounce list for following reason:


    divasads@tvstar.com is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'gmx.net (mxgmxus003) Nemesi=

    s ESMTP Service not available\nNo SMTP service\nIP address is black listed.=

    \nFor explanation visit http://postmaster.gmx.com/en/error-messages?ip=3D19='

    I have removed it from our bounce it and it should be working fine now. 

    Do get back to us if you have any questions.

    Thank you!