Why am I receiving the Address field empty in the notification email?

  • chrisicous
    Asked on February 4, 2021 at 11:20 AM

    When the portion of the Address is filled in, Posey Services is not receiving that information. So the address is not working.

    Jotform Thread 2874332 Screenshot
    Page URL: https://form.jotform.com/200964530231143
  • Gustavo_H
    Replied on February 4, 2021 at 3:13 PM

    Hi, chrisicous.


    I have checked your form, and it seems that the email notification is using the incorrect Address Field Unique Name to grab the user address.

    1612469105 601c5371101b7 Screenshot 10


    Please, follow the screencast below that shows you how to check your unique field name and use it inside your email content.

    1612469540 601c5524ccdcc Screenshot 21


    Here is the result that I got after this change.

    1612469593 601c555920db0 Screenshot 32


    Let us know if we can help you with anything else.


    Best Regards, 😀✨

  • chrisicous
    Replied on February 4, 2021 at 4:52 PM

    Thank you! Have a nice evening!