Some text fields are not included in submission emails.

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    andypenn
    Asked on November 05, 2013 at 05:21 AM

    I have included 6 text fields into my form, the forms send as it should minus the text fieilds all named 'your comments'

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    ashwin_d
    Answered on November 05, 2013 at 06:56 AM

    Hello andypenn,

    I am not sure if I have understood your question completely. Do you mean to say that you are missing the values of "Your Comments" in your notification email?

    When you edit your form's notification, it becomes dirty. That means after editing the notification alert, any fields/question you add in your form will not be added automatically in your notification and needs to be added manually.

    The most convenient way to solve this problem is to delete your notification and add a new one. When you add a new notification alert, you will see that all question of your form will match with the notification fields.

    Here is a guide to help you delete the notification:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that helps.

    Thank you!

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    andypenn
    Answered on November 05, 2013 at 11:38 AM

    thanks for the advice and it would seem that all is working now bar one section of the form I cant seem to see any errors pehaps you could advise

    chris hunt instruct , the form sends to all three of my test addresses, the heading  'my comments' is displayed without any imput text. I have checked the properties of the field and it is the very same in both notifications.

    could you advise

  • Profile Image
    EliezerN
    Answered on November 05, 2013 at 12:33 PM

    @andypenn

    If the issue consists that the results of the field My Comments are not displayed in the email notification, Please try deleting the currect notification and add a new one. 

    To delete a Notification Email simply click on the Delete Email button:

    Then you can follow this guide to leard how to create a new notification: Setting up Email Notifications

    That should resolve the issue.

    Please let us know if you need further assitance with thi or kindly open a new thread to make unrelaed questions.

    Thanks