Randomly changing fields in PDF form and sending wrong attachments in mail

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    Recolo
    Asked on February 04, 2021 at 11:33 AM

    Dear support,


    For some reason the form below randomly is changing fields in PDF Without me changing anything. Same counts for emails and attachment sending wrong attachments. sometimes only 1 sometimes 2 attachment but the mail alert is clear what to send.

    https://eu.jotform.com/pdf-editor/202325444924351?submission=4882624253121538856


    More worrying is that the PDF called Overheid is being changed with field orders which completely mixes up the fields.


    Please solve this ASAP.

    Screenshot
  • Profile Image
    Kevin_G
    Answered on February 04, 2021 at 03:45 PM

    I have checked your PDF document and this seems to be displaying as expected, here is a screen-cast about what I can see on my end:

    1612471246_601c5bcecb003_1.gif

    I've cleared your forms cache, may you please test again and confirm if the problem persists?

    Also, I have checked the email settings on your form and noticed you have two email templates, each one with different documents attached, I can also see you're conditionally sending the email, so kindly check the email you receive corresponds to the condition that was triggered, you may also provide an example of email with the wrong attachments that you have received, so we can double-check this on our end.