What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform is not working.

    Asked by Michelle on November 05, 2013 at 06:12 AM

    Our jotform does not seem to be working.

    We have not received a jotform from both our email links and from our website.

    I have tried to submit one today but it has not come through to our emails.

    Any help or advise would be greatly appreciated.

    Page URL:
    http://www.homesureproperty.co.uk/rent

    JotForm Emails email
  • Profile Image
    JotForm Support

    Answered by guilledutra on November 05, 2013 at 08:33 AM

    Hi,

    after checking your email address , I found the email address nick@homesureproperty.co.uk in our email bounce list, proceeded on removing it please check the reasons and make some test submissions in order to confirm that it is working ok now.

    Reason(s) : 5.1.0 - Unknown address error 550-': invalid a= ddress'

    Thanks

  • Profile Image

    Answered by Michelle on November 05, 2013 at 10:52 AM
    Hi,
    It is still not working.
    So we are getting the jot form into our shared jot form folder.
    But we are not getting an email sent through.
    Please let me know how we can resolve the issue.
    Potentially, we could change the email address to lettings@homesureproperty.co.uk?
    Kind Regards,
    [Description: Description: Description: Description: Description: Description: Description: Description: logo]
    Michelle McDougall
    HOMEsure Property
  • Profile Image
    JotForm Support

    Answered by guilledutra on November 05, 2013 at 11:07 AM

    Hi,

    could you provide us the name or link to the form in question and the email address which is not getting the email notifications in order to make further investigations.

    Thanks

  • Profile Image

    Answered by Michelle on November 05, 2013 at 11:10 AM
    Hi,
    It is not working from any of or emails nor our website;
    http://www.homesureproperty.co.uk/application-process
    Thanks,
    Kind Regards,
    [Description: Description: Description: Description: Description: Description: Description: Description: logo]
    Michelle McDougall
    HOMEsure Property
  • Profile Image
    JotForm Support

    Answered by guilledutra on November 05, 2013 at 11:34 AM

    Hi,

    after checking our email server logs, I found that emails were successfully delivered to your email address,  I also made a test submission(marked with yellow in the log records).

    It is possible that your email service provider is marking mails from JotForm servers as spam, if this is the case please configure a custom email sender to your email notification.

    If this problem perssist please provide your email service provider with this IP address list in order to put JotForm email servers in their whitelist .

    /var/log/jotform/amazonSES.log:[05/Nov/2013:06:47:40 -0500] 10753957432 AmazonSES Sent email to lettings@homesureproperty.co.uk - MessageID:000001422816ed35-e4610b83-d4e5-478f-84cb-da0d8ebe1ecd-000000 - RequestId:12f6ecbf-4610-11e3-9a54-efee64fb0142 /var/log/jotform/amazonSES.log:[05/Nov/2013:07:13:16 -0500] 10753957432 AmazonSES Sent email to lettings@homesureproperty.co.uk - MessageID:00000142282e5bed-0a32535b-f9b9-4456-aed8-aeebbe03300b-000000 - RequestId:a64bb848-4613-11e3-8d42-7328bc3d8b64 /var/log/jotform/amazonSES.log:[05/Nov/2013:10:48:28 -0500] 10753957432 AmazonSES Sent email to lettings@homesureproperty.co.uk - MessageID:0000014228f363c5-e1c2c4ea-3814-480e-ad4a-d469dfc9e972-000000 - RequestId:b6c5e13e-4631-11e3-a8f2-93558fa56ed2 /var/log/jotform/amazonSES.log:[05/Nov/2013:11:14:29 -0500] 10753957432 AmazonSES Sent email to lettings@homesureproperty.co.uk - MessageID:00000142290b33c3-7e550969-461d-47fb-b5d1-6753669adb9e-000000 - RequestId:58f997dd-4635-11e3-a246-c1e585d68f0e

    Thanks