Trying to add payment integration in a form but payments fields are greyed over

  • Toni Warner
    Asked on February 4, 2021 at 12:00 PM

    Hi I’m trying to trial your payment integration in a form but all of the payment options are greyed over and not allowing me to set up payment integration. Please advice.

  • Eduardo_H
    Replied on February 4, 2021 at 4:34 PM

    Hello

    I've checked your form and found that you have inserted a Purchase Order widget on it, with a list of products.

    This type of widget is meant for forms without any payment vendor integrations, i.e., for forms that collect only the orders, but no payments.

    If you'd like to receive payments on your form, you should remove this widget from it first. After that, the Payments widgets won't be greyed out anymore.

    I hope that was helpful. Let us know if you need any further assistance.

  • Warner_Toni
    Replied on February 4, 2021 at 6:33 PM
    Thank you. How do I remove that? I started from a template.
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  • Girish JotForm Support
    Replied on February 4, 2021 at 10:34 PM

    Hello,

    I checked your form https://form.jotform.com/210344598588165 and it looks like you were able to integrate the form with Stripe and connect.

    Let us know if you have any further questions/concerns.

  • Warner_Toni
    Replied on February 5, 2021 at 5:33 AM
    Thank you!
    ...