Trying to add payment integration in a form but payments fields are greyed over

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    Toni Warner
    Asked on February 04, 2021 at 12:00 PM

    Hi I’m trying to trial your payment integration in a form but all of the payment options are greyed over and not allowing me to set up payment integration. Please advice.



    This is a re-post of a comment on How to Integrate Stripe with your Form

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    Eduardo_H
    Answered on February 04, 2021 at 04:34 PM

    Hello

    I've checked your form and found that you have inserted a Purchase Order widget on it, with a list of products.

    This type of widget is meant for forms without any payment vendor integrations, i.e., for forms that collect only the orders, but no payments.

    If you'd like to receive payments on your form, you should remove this widget from it first. After that, the Payments widgets won't be greyed out anymore.

    I hope that was helpful. Let us know if you need any further assistance.

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    Warner_Toni
    Answered on February 04, 2021 at 06:33 PM
    Thank you. How do I remove that? I started from a template.
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    gerardw
    Answered on February 04, 2021 at 10:34 PM

    Hello,

    I checked your form https://form.jotform.com/210344598588165 and it looks like you were able to integrate the form with Stripe and connect.

    Let us know if you have any further questions/concerns.

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    Warner_Toni
    Answered on February 05, 2021 at 05:33 AM
    Thank you!
    ...