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DannyPodobnikAsked on February 4, 2021 at 1:22 PM
How much longer will you site be down?
Page URL: https://hipaa.jotform.com/myforms -
Laura JotForm SupportReplied on February 4, 2021 at 5:59 PM
Hi,
Thank you for contacting us.
The 'Temporarily Back-end Unavailable' issue should have been fixed now.
Could you kindly check your account and confirm if you are able to access the forms?
Best Regards, -
DannyPodobnikReplied on February 5, 2021 at 12:00 PMI do have one other issue. My email is lavida@lavidafearless.com
The issue I am having is some of the questions are not being printed out according to their positioning in the list and I will give you an example
EVALUACION PSICOSOCIAL Formulario (PSYCHOSOCIAL EVALUATION Intake Form)
This is the name of one of my forms
The 1st item listed is
Nombre legal completo (Full legal name)
Problem is the question cannot be found where it is supposed to be, right there on the first column of the first page.
There a couple other items like this also
Danny Podobnik
Executive Director
La Vida Fearless Counseling
lavida@lavidafearless.com
405-810-5200
www.lavidafearless.com
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DannyPodobnikReplied on February 5, 2021 at 12:11 PMI still cannot get into one of my forms to see the submissions
EVALUACION PSICOSOCIAL Formulario (PSYCHOSOCIAL EVALUATION Intake Form)
Danny Podobnik
Executive Director
La Vida Fearless Counseling
lavida@lavidafearless.com
405-810-5200
www.lavidafearless.com
... -
enterprisesupportteamReplied on February 5, 2021 at 2:06 PM
Hello Danny,
We do apologize for the inconvenience that you have experienced.
As my colleague mentioned, this issue was addressed by our development team and they informed us that the issue is cleared. If you are still experiencing the issue on your end, I would suggest that you clear the browser cache and cookies and try the forms again. The issues can persist if the website is still using previously cached data. I also cleared all of your form caches from our end as well.
Please try this and give your forms another test run. If the same issue continues, I will report the problem to our developers to inform that that your account is still being affected by the issue.
Also, as for your other question regarding the print layout of your form, I have gone ahead and moved it to its own support ticket to avoid confusion among your two inquiries. You can find the response to your new form via this link - https://www.jotform.com/answers/2878112