Test email is being sent to the account email on file

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    Asked on February 04, 2021 at 03:26 PM

    Hello , I followed all the steps and still test email is being sent to the account email on file and not the assigned recipients email.Can you please help?

    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

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    Answered on February 04, 2021 at 07:35 PM

    Hi, thank you for contacting Jotform support.

    If you're using the test email, please note that it is configured to send the email to the email address that is associated with your account. 


    If you want to test the new email recipient, all you have to do is preview your form, fill it out, and click the submit button. You should now notice your notifications arriving at the new email address you have specified in the recipient section. 

    I hope this helps. Let us know if you have further questions.