From name in Fax notification

  • Profile Image
    Karm Upadhyay 
    Asked on February 04, 2021 at 03:27 PM

    I have set it up my email notification to myfaxnumber@rxfax.com.

    Every time user submits the form, i am getting the form correctly but in cover page in from section "Frances Guizar Crosspoint Evaluations" appears.

    How can i disable this?

    Please see attached screenshot.


    Thanks,

    Karm

    Screenshot
  • Profile Image
    Carlos_C
    Answered on February 04, 2021 at 07:40 PM

    Hello There!

    Thank you for your message.

    Could you please provide us with the form ID/URL? So we can check the issue.


  • Profile Image
    kupadhyay
    Answered on February 05, 2021 at 10:22 AM
    Here is my form link.
    https://form.jotform.com/210314750232138
    Thanks,
    Karm
    ...
  • Profile Image
    Katherine_W
    Answered on February 05, 2021 at 11:31 AM

    Hi Karm.

    Happy to help!

    Thank you for confirming the form URL with us. I have made a clone of your form https://form.jotform.com/210314750232138 to fully investigate. I was unable to replicate the issue - this is the PDF and email I get when I had sent through a test submission:

    1612542521_601d7239d384b_notificationema


    If you add a New PDF in your form's PDF Editor like so:

    1612542623_601d729fa061d_addnewpdf_pdfed

    Does this issue persist? We await your response.