Problem with PayPal integration

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    mikephotoboothcincycom
    Asked on February 04, 2021 at 03:44 PM

    Paypal is working, but Credit and Debit Cards are not working.

    CC & Debit say bank needs more info?


    What do i need to do? Or check?

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    mikephotoboothcincycom
    Answered on February 04, 2021 at 03:58 PM

    Getting error after that says transaction refused.

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    FelipeSantana
    Answered on February 04, 2021 at 04:35 PM

    Hello @mikephotoboothcincycom,

    Thank you for contacting Jotform Support.

    I did review your form and I found that your PayPal integration is connected and it seems like it should be functioning. However, since you have selected the PayPal Business integration, I do suggest that you review your PayPal permissions to make sure your PayPal account is a business account and not a personal one.

    You can review the following blog post for more information on the different PayPal accounts - https://www.jotform.com/blog/paypal-business-account-vs-personal/

    However, if you are sure that you are set up with a PayPal Bussiness account, then I would suggest that you disconnect the integration and then re-connect it to allow it to refresh.

    Related User Guide - How-to-integrate-paypal-business-with-jotform

  • Profile Image
    mikephotoboothcincycom
    Answered on February 04, 2021 at 05:11 PM

    I did everything you said:

    1. Verified it is a business PayPal account
    2. Disconnected and reconnected, same issue

    What can i do next?


  • Profile Image
    jherwin
    Answered on February 04, 2021 at 09:21 PM

    Usually, the reason the credit card field does not work in PayPal integration is because of the type of PayPal account. If your PayPal is not a business account type then you are not allowed to receive debit/credit card payments.

    Since you mentioned that you have a Business type account, you can try the PayPal checkout integration and see if that will work for you.

    Here's the guide: How-to-integrate-form-to-PayPal-checkout

    Please give it a try and let us know how it goes.

  • Profile Image
    mikephotoboothcincycom
    Answered on February 04, 2021 at 10:22 PM

    Can this be done inside of my current form, or do I have to rebuild completely?

    It states that you can only have one PayPal integration.


    Thanks!

  • Profile Image
    Richie_P
    Answered on February 05, 2021 at 03:10 AM

    You may remove your current PayPal business integration and use the PayPal checkout.

    To do this,

    1)click on the trash bin icon to remove the payment integration.

    1612512167_601cfba762b63_1.png

    2)then add the PayPal checkout integration

    Your products will be taken over to the new payment integration.

    Before removing the integration, I would suggest downloading your submissions first.

    Guide:https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    Let us know how it goes.