Sending form submission notifications to Zendesk

  • Profile Image
    FarmigoSupport
    Asked on November 05, 2013 at 09:36 AM

    Hi,

    I want my form submissions to go to a zendesk email account, but the emails are not going through.  Is there something that I should be aware of?

     

    Thank you,

    Angela

  • Profile Image
    EliezerN
    Answered on November 05, 2013 at 10:25 AM

    Thanks for contacting us.

    If you are having troubles getting your email notification in your email address, it could be that your form email settings are not quite correct. So, follow the next guide to be sure to setup your email settings correctly: Setting up email notifications

    The next guide will also help you to prevent delivery issues: How to prevent "emails not being received" issues

    If the issue still persists after updating your settings, you should contact your email provider and request them to white list our domain names: 

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    We use Amazon SES method for "noreply@jotform.com" sender.

    Please let us know if the issue still persists.

    Thanks

  • Profile Image
    EliezerN
    Answered on November 06, 2013 at 12:42 PM

    @Angela

    Your last reply cameout empty, could you please resend it using the next link so that we can give you the proper assistance?

    http://www.jotform.com/answers/287527-Sending-form-submission-notifications-to-Zendesk#2

    If your questions or comments are not related to the issue of this thread, kidnly open a new thread post your questions there.

    Thanks