What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sending form submission notifications to Zendesk

    Asked by FarmigoSupport on November 05, 2013 at 09:36 AM

    Hi,

    I want my form submissions to go to a zendesk email account, but the emails are not going through.  Is there something that I should be aware of?

     

    Thank you,

    Angela

    Emails Submissions email
  • Profile Image

    Answered by EliezerN on November 05, 2013 at 10:25 AM

    Thanks for contacting us.

    If you are having troubles getting your email notification in your email address, it could be that your form email settings are not quite correct. So, follow the next guide to be sure to setup your email settings correctly: Setting up email notifications

    The next guide will also help you to prevent delivery issues: How to prevent "emails not being received" issues

    If the issue still persists after updating your settings, you should contact your email provider and request them to white list our domain names: 

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    We use Amazon SES method for "noreply@jotform.com" sender.

    Please let us know if the issue still persists.

    Thanks

  • Profile Image

    Answered by EliezerN on November 06, 2013 at 12:42 PM

    @Angela

    Your last reply cameout empty, could you please resend it using the next link so that we can give you the proper assistance?

    http://www.jotform.com/answers/287527-Sending-form-submission-notifications-to-Zendesk#2

    If your questions or comments are not related to the issue of this thread, kidnly open a new thread post your questions there.

    Thanks