What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
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If you are having troubles getting your email notification in your email address, it could be that your form email settings are not quite correct. So, follow the next guide to be sure to setup your email settings correctly: Setting up email notifications
The next guide will also help you to prevent delivery issues: How to prevent "emails not being received" issues
If the issue still persists after updating your settings, you should contact your email provider and request them to white list our domain names:
We use Amazon SES method for "firstname.lastname@example.org" sender.
Please let us know if the issue still persists.
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