- noxrulesAsked on November 05, 2013 at 09:49 AM
I made a msitake on a recent form and sent out a link for the "secure" version. After realizing my mistake I resent out the link as the unsecure but a few people followed the secure link instead.
I have disabled that form completely now but the system sent me an email saying my forms will be disabled on Wednseday.
Can you please help me fix this?
While I hope in the next year to be at a point in my business that I need a paid account (I LOVE Jotform and recommned it to everyone!) I can't afford (nor need) one at the time.
I would love to keep using this product. Can you help?
Thanks so much!
- JotForm Supportardy0689Answered on November 05, 2013 at 10:05 AM
Hello, Thank you for the continued support on JotForm. Upon checking your account you are already used 10 SSL submisssions for this month.
I have reset your counters as we can understand that it is a human error on your part but we can only do this once per user. I would suggest is to clone your form so that it will have a new form URL and delete or disable the original form to prevent others using the secured link of the original.
To disable form:
If you need further help, please do not hesitate to reach us. Thank you