Oops! Sent out 'Secure form" link on free account - now getting notification account will be disabled

  • Profile Image
    noxrules
    Asked on November 05, 2013 at 09:49 AM

    I made a msitake on a recent form and sent out a link for the "secure" version. After realizing my mistake I resent out the link as the unsecure but a few people followed the secure link instead.

    I have disabled that form completely now but the system sent me an email saying my forms will be disabled on Wednseday.

    Can you please help me fix this?

    While I hope in the next year to be at a point in my business that I need a paid account (I LOVE Jotform and recommned it to everyone!) I can't afford (nor need) one at the time.

    I would love to keep using this product. Can you help?

    Thanks so much!

  • Profile Image
    ardy0689
    Answered on November 05, 2013 at 10:05 AM

    Hello, Thank you for the continued support on JotForm. Upon checking your account you are already used 10 SSL submisssions for this month.

    I have reset your counters as we can understand that it is a human error on your part but we can only do this once per user. I would suggest is to clone your form so that it will have a new form URL and delete or disable the original form to prevent others using the secured link of the original.

    To disable form:

     

     

    If you need further help, please do not hesitate to reach us. Thank you