Inbox submission Notes section is not showing scrollbar on Safari browser

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    Fred_Wingate
    Asked on February 04, 2021 at 04:05 PM

    In my notes section, there is not option to scroll up and down. So it only gives me space for a couple paragraphs of words then it gets mixed together and unreadable. One of my coworkers has a scroll bar on hers, and I want to find out how to enable my scroll bar on the notes section.

    Screenshot
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    Carlos_C
    Answered on February 04, 2021 at 08:00 PM

    Hello There!

    Thank you for your message.

    Could you please provide us with the form ID and the submission ID that is having issues with the text block?

    Please feel free to reach out if you have other questions or need some more help. I will be happy to help!

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    Fred_Wingate
    Answered on February 04, 2021 at 09:01 PM

    It's every notes sections I use. It isn't any specific one individually

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    Jessica_H
    Answered on February 05, 2021 at 12:42 AM

    Hi Fred_Wingate, thank you for reaching us.

    Could you let us know which device you use that encounter this issue? Would it be from Safari, or perhaps from Application?

    We await your response.

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    Fred_Wingate
    Answered on February 05, 2021 at 09:01 AM

    I am encountering the issue using Safari

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    Sigit_W
    Answered on February 05, 2021 at 09:31 AM

    Greetings,

    From our backend, your account has no forms. If you are referring to a form that is shared with you, could you please kindly provide us with an example of the form ID/Name and the submission ID so we can further check it on our end?

    Regards.

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    Fred_Wingate
    Answered on February 08, 2021 at 09:32 AM

    Yes, ioellc08 is the forms shared with me -> Leverage and Scale feedback form -> Cozette White

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    Richie_P
    Answered on February 08, 2021 at 10:07 AM

    I have tested on my end and it seems the scrollbar is automatically created when you have a number of notes already.

    1612796742_6021534667962_1.png

    I have used FireFox in viewing the notes.

    Please try another web browser and let us know if the issue still remains.