Why is my account suspended?

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    Asked on February 04, 2021 at 05:09 PM

    I need help reinstating my account and make payment for a plan ASAP.

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    Answered on February 04, 2021 at 09:04 PM

    Hi Sandra, thank you for contacting Jotform support.

    The forms210326853776158 & 210266357575157 were found on your account and flagged as a job application scam.

    We understand this might not be the case with your form. Yet, we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2875550 as your subject. We will let you know about the status of your account after a thorough review of your proofs.