Emails don't seem to be going through as expected

  • Profile Image
    max123jot
    Asked on February 04, 2021 at 05:29 PM

    dear all

    i expect the "learner " and "coach"

    to receive emails as set up in the emails tab

    i do get the below email as a test....as the admiin, but the coach and learner dont seem to receive them. as this is a multi part exchange of data, i have made sure the form is enabled for may be edited later

    m

    Dear {coachEmail},

    click this link {edit_link} 

    to edit my self reflection on performance shown at the recent case of {myCircus}

    Thank you

    {learnerName} 

  • Profile Image
    jherwin
    Answered on February 04, 2021 at 09:34 PM

    Please note that you have email conditions for your autoresponders. Notifications or autoresponders included in the email condition will not be sent if the conditions are not triggered.
    1612492442_601cae9a3698b_conditional emaThe test email button will only send an email to the owner of the form which is why you are the only one receiving the test email. You can try submitting the form to see if your form works as expected or not.

  • Profile Image
    max123jot
    Answered on February 05, 2021 at 11:33 AM
    thanks
    the mapping of fields seems to have been retained from a previous iteration
    m
    ...
  • Profile Image
    Welvin
    Answered on February 05, 2021 at 01:20 PM

    Have you managed to resolve this already? Please let us know. We'll take a look if you still need help.

  • Profile Image
    max123jot
    Answered on February 05, 2021 at 01:55 PM
    yes
    thank you
    i had sent a note a few hours ago
    thanks for being careful
    ...