Email notifications for responses clumped together in my inbox

  • Profile Image
    Info331Info
    Asked on February 04, 2021 at 05:38 PM

    Hi there,

    I just started using Jotform this week. It's great so far, but when I've received email notifications for submissions, they've become clumped together as one email thread, instead of multiple emails listed in my inbox. Does that make sense? Is there a way to receive them as multiple emails instead of one long thread of responses?

    For context, I have a Google Workspace Gmail account - I'm not sure if that makes an impact at all.

    Thanks!

  • Profile Image
    Yau_C
    Answered on February 04, 2021 at 09:44 PM

    Greetings,

    Thank you for reaching out.

    I have cloned your form for testing and I cannot reproduce the bug that you described. Here is the result:

    1612493027_601cb0e36b1c5_

    It would be helpful if you could share your screenshot for us to look at.

    Looking forward to your reply.

    Best,

  • Profile Image
    Info331Info
    Answered on February 05, 2021 at 07:16 AM

    Hi there,

    Issue resolved! Thanks for your insight.