Cannot use stripe coupon integration on Canadian currency

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    Asked on February 04, 2021 at 05:38 PM

    Hi, I have a stripe payment integration set up for one of my form that uses Canadian currency. The coupons are all loaded correctly but when I go to enter the coupon code, it says the 'coupon is invalid'. I did the exact same thing for a USD form and it worked fine.

    I have tried creating both a USD and CAD coupon on stripe, and both coupons were applied successfully on a USD stripe payment (bug?). But neither would work on a CAD stripe payment via the forms. I am thinking this is a bug either on the jotform side or the Stripe API.

    Please let me know if you can resolve it on your end. Thanks!


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    Answered on February 04, 2021 at 09:42 PM

    Thanks for reaching out to us!

    Kindly note that it's been guaranteed, based on a previous case, that if you add a new subscription to the payment field, coupons will work again. Then, you may delete that new subscription.

    Please give it a try and let us know how it goes.