Whoops error keeps appearing

  • Taylor
    Asked on February 4, 2021 at 5:46 PM

    Hello,
    After submitting my pdf documents into the Jotform, once I try opening the pdf using the link I get a " whoops this page does not exist" error message and I need to know how to fix this ASAP. Thank you

  • jherwin
    Replied on February 4, 2021 at 10:00 PM

    Are you referring to the 404 error message/page? If so, you would need to lift privacy settings in your account if want to open PDF link or file link through email which require login to review files, here is the link: https://www.jotform.com/myaccount/settings.
    1612493764 601cb3c4a4c8b uncheck Screenshot 10Please give it a try and let us know how it goes.

  • Taylor
    Replied on February 4, 2021 at 10:33 PM
    This is what I am referring to 
    Sent from Yahoo Mail for iPhone
    ...
  • jherwin
    Replied on February 5, 2021 at 3:07 AM

    Just to confirm, did you send a screenshot, or has the issue been resolved?

    If you sent a screenshot via email then we are not able to receive it, you can follow this guide: How-to-post-screenshots-to-our-support-forum

    Thank you!

  • Taylor
    Replied on February 5, 2021 at 9:47 AM

    This is the image that I was referring to. For each of the pdf files that I have uploaded, once i click on them to get a preview it brings me to this page. 1612536400 601d5a50dd698 CA4D67FC 66A5 4 Screenshot 10

  • Patrick_R
    Replied on February 5, 2021 at 10:38 AM

    Hi Taylor! It seems that you submitted someone else's form as I am not able to locate an account with your email address. If you do have an account and are referring to your own form; then please provide us its link, otherwise please read further.

    If you completed someone else's form and are trying to access the uploaded documents via the link (that was sent to you in an email); then it is possible that the reason you're not able to access these URLs is because of the form owner's privacy settings. They may have disallowed the documents uploaded on their forms to be accessible publicly.

    If you want us to look into it further; then please provide us with the form URL that you filled or the email address that you used while filling up the form.

    However, you may also get in touch with the form owner asking them about the uploaded documents status.

    Thank you!