Did not receive a notification of completed form.

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    xtremestoragenm
    Asked on February 04, 2021 at 06:09 PM

    Good afternoon. I have two forms that I use through JotForm. My portable storage inquiry form I've been using for several months. Whenever someone completes that form, I receive an email letting me know. I created a Mobile Storage Rental Agreement today and tested it out by sending to myself and my husband. We have both completed and submitted it, and it shows up in my form submissions, but I am not receiving an email to notify me. Is there a "button" I need to check to make that happen?

    Thank you.

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    Jed_C
    Answered on February 04, 2021 at 10:50 PM

    We apologize for the inconvenience.

    I just tested your for Mobile Storage Rental Agreement form and was able to see that the email was sent to your assigned address.

    Please confirm if you have received this email https://www.jotform.com/emails/601cc02d6538341f11b2056a? If you are still not receiving emails, please try the suggestions here https://www.jotform.com/help/364-why-am-i-not-receiving-email-notifications

    Looking forward for your response.

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    xtremestoragenm
    Answered on February 05, 2021 at 07:33 AM
    I received the email but it was the work order form. The form I’m having trouble with is the Rental Agreement. Can you try that one? Thank you!
    Tracey McClain
    ...
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    KrisLei
    Answered on February 05, 2021 at 07:46 AM

    Hello Tracey,

    I have checked the Xtreme Mobile Storage Rental Agreement form, and it seems that there's no email notification set up on it:

    1612528899_601d3d03eb16d_Screenshot_0205

    Kindly set up an email notification for this form so that you can receive an email for every submission: Setting-up-email-notifications.

    You might also find this guide useful: Explanation-of-email-notification-and-autoresponder-settings

    Then you may also try to make a test submission to see if you'll receive it from your end: How to Properly Add, Change, and Test a New Email ...

    I hope this helps. Please do get back to us if you need further assistance.

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    xtremestoragenm
    Answered on February 05, 2021 at 09:33 AM
    Thank you! I figured there was something I missed!
    Tracey McClain
    ...