I upgraded my account, check account if live

  • ShirleyPiscina
    Asked on February 4, 2021 at 6:20 PM
  • Lorenz JotForm Support
    Replied on February 4, 2021 at 10:57 PM

    Greetings,

    Your account is currently Upgraded to Bronze, as to what you have purchased and it's currently in good standing. Though it seems like you have 2 subscriptions active on your account, not sure if you're aware of that.

    See the image below.

    1612496993 601cc061347cb test 2021 02 Screenshot 10

    You have Bronze Yearly and Storage Yearly. Was it intended? If you want to cancel either of the 2, you can cancel it from your PayPal account.

    Here's a guide: https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription

    Once canceled, do get back to us so we can issue a refund, and update your account.

    We will wait for your response.

  • ShirleyPiscina
    Replied on February 4, 2021 at 11:00 PM
    Hi THANK YOU
    I only want the Bronze Yearly
    If I cancel the Storage Yearly will this cause issue to my account from working??
    What is Storage??
    Do all the lists stay in my account for always???
    ...
  • jherwin
    Replied on February 5, 2021 at 4:00 AM

    The storage plan will only make your submission storage unlimited. With the free plan, you can only store 500 submissions, however, if you want to keep old submissions then you can upgrade to the Storage plan. The storage plan is like a FREE plan with only unlimited storage.

    Since your account is in the Bronze plan, you no longer need that plan. We can cancel it and refund it if you wish.

    Looking forward to your response.