Update my Username

  • Profile Image
    Erin_Little
    Asked on February 04, 2021 at 06:43 PM

    Hi,

    Can you update my account to show the username as ayanatherapy?

    Thank You

    Erin Little

  • Profile Image
    Vick_W
    Answered on February 04, 2021 at 10:36 PM

    Hi Erin,

    As you have HIPAA enabled in your account so we can not change your account username. However, currently, you do not have any forms in your account. So I would suggest that you disable the HIPAA compliance first, once you receive a confirmation then let us know here so we can change your username.

    1612496142_601cbd0e4e240_

    Looking forward to your reply.

    Thanks

  • Profile Image
    Erin_Little
    Answered on February 05, 2021 at 10:33 AM
    How do I disable the HIPAA compliance?
    Erin Little
    she / her / hers
    Head of Operations
    Ayana Therapy
    www.ayanatherapy.com
    Instagram | Facebook | Twitter
    ________________________________
    ...
  • Profile Image
    Johann_A
    Answered on February 05, 2021 at 11:40 AM

    Greetings,

    By going into your settings :

    1612496142_601cbd0e4e240_

    Looking forward to your reply.

    Thanks

  • Profile Image
    Erin 
    Answered on February 05, 2021 at 11:42 AM

    Thanks- can you update my username now?

  • Profile Image
    Johann_A
    Answered on February 05, 2021 at 11:48 AM

    There is one last step to do before changing your name sorry. I can see that you are paying your monthly subscription through PayPal. Your PayPal subscription is tied to your current username so it needs to be cancelled before changing the username.

    Please cancel your subscription to downgrade your account to Free so that we can change your username.

    Guide:  https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    You can then upgrade the account again once we change the username.

    Guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 


    Thanks.

     Johann