What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Import application simply does not work

    Asked by kazapo on November 05, 2013 at 11:03 AM

    just a circle rounding....

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    JotForm Support

    Answered by ardy0689 on November 05, 2013 at 11:25 AM

    Hello. We apologize for this inconveniece. Did you mean the Import Data App? If it is so I could not replicate the issue you have posted. I successfully imported my data on a test form using this JotForm Application.


    You may try to clear your browser's caches first and then sign in again.

    Afterwards, go to your "Account Settings". Then click "API".

    Delete the permission for "Import Submission". This will totally clear all settings in regards to this application.

    Please let us know if you still having issues with this application. Thank you

  • Profile Image

    Answered by kazapo on November 05, 2013 at 11:30 AM

    still the same. sorry.

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    JotForm Support

    Answered by ardy0689 on November 05, 2013 at 12:47 PM

    Hello, I have cleared your form's caches from our end. I also whitelisted your IP address. Please see if this makes any difference on your end.

    If the above solution has not fixed the issue, you could try the following solutions:

    1. Flushing your computer's DNS caches

    2. Do a power cycle on your router to flush its DNS caches(unplugging the power cable of the router for 10 secs then plug back)

    3. As a last resort you may choose to use a proxy client like UltraSurf. Please download Ultrasurf and run the application. Please visit http://www.Ultrasurf.us to download the application.

    You could also connect to a free VPN such as Hotspot Shield for Mac if your are using a Mac.

    Both a proxy client or a VPN should use a different DNS server rather than using your ISPs DNS. As it could be a problem between the connection on your end and the application's domain. Misconfigured DNS is one of the common causes.

    Please let us know if this problem persists. Thank you