I've also seen that someone has ordered, but the total in Jotform hasn't updated (attached). Is there an error in the form?

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    wcunliffe
    Asked on February 04, 2021 at 07:15 PM
    I've also seen that someone has ordered, but the total in Jotform hasn't updated (attached). Is there an error in the form?1612468226_601c500264a55_Jotform Error.p
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    Jovanne_A
    Answered on February 04, 2021 at 07:22 PM

    Hi,

    I've checked your form, and it seems to be working fine on my end. The Total price is working as expected.

    Could you please provide us with the submission ID of the submission you have attached above so we can check?

    Guide: https://www.jotform.com/help/549-where-to-find-the-submission-id

    We look forward to your response.


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    wcunliffe
    Answered on February 06, 2021 at 04:02 AM

    Sure, the transaction ID is 1XA43623YD881571P

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    gerardw
    Answered on February 06, 2021 at 04:34 AM

    Sorry, but what you have provided is the transaction ID for the payment.

    Please provide us the submission ID for that particular form submission.

    Here is how you can get the submission ID: https://www.jotform.com/help/549-where-to-find-the-submission-id

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    wcunliffe
    Answered on February 06, 2021 at 04:45 AM

    Apologies, here it is: 4882720881916636755

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    Gaetan_B
    Answered on February 06, 2021 at 05:44 AM

    Hi,


    I confirm that the form is working properly, it certainly has been related to the glitch you have been experiencing on the original thread.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance