I've also seen that someone has ordered, but the total in Jotform hasn't updated (attached). Is there an error in the form?

I've also seen that someone has ordered, but the total in Jotform hasn't updated (attached). Is there an error in the form?

Hi,

I've checked your form, and it seems to be working fine on my end. The Total price is working as expected.

Could you please provide us with the submission ID of the submission you have attached above so we can check?

Guide: https://www.jotform.com/help/549-where-to-find-the-submission-id

We look forward to your response.

Sure, the transaction ID is 1XA43623YD881571P

Sorry, but what you have provided is the transaction ID for the payment.

Please provide us the submission ID for that particular form submission.

Here is how you can get the submission ID: https://www.jotform.com/help/549-where-to-find-the-submission-id

Apologies, here it is: 4882720881916636755

Hi,

I confirm that the form is working properly, it certainly has been related to the glitch you have been experiencing on the original thread.

Hope this helps.

Do not hesitate to reach out if you need further assistance