My Dashboard: A form is displaying an incorrect number of submissions.

  • Profile Image
    saintemmelia
    Asked on February 04, 2021 at 07:21 PM

    I just noticed that the submission of two different forms merged before my eyes without my doing anything. This happened around 7:18pm EST. Forms 2021 - SEM Homeschool Tea and the 2021 Spring SEM Teen Bible Study. Can you undo this? I had 67 submissions for the Teen Bible Study and this should be the total, not 25. Please help!

  • Profile Image
    Vick_W
    Answered on February 04, 2021 at 11:05 PM

    Hi there,

    I do see the 25 submissions for the form in question.

    1612497698_601cc3229d645_

    Please note that forms are completely independent of each other. Their submissions can not be merged. The 65 submissions are still in the Teen Bible Study form. You should be able to see them on the link below.

    https://www.jotform.com/tables/203575038277157

    And on the following link as well.

    https://www.jotform.com/inbox/203575038277157

    This looks like a cache issue. To view the correct number of the form submissions please click on the specified option below.

    1612497401_601cc1f9088f2_

    I'm also escalating this to our backend team so they can fix this. We can not provide an ETA right now however we will inform you here as soon as an update is available.

    Thanks