having trouble logging-in

Hello Patricia! The account that you have with us is a Guest account. Guest accounts are associated to the machine and the browser; there are no logins.

To enable login/logout functionality to your account; you'll need to convert your account to a regular account. For this, you simply need to signup for a new JotForm account with the same email address. This will merge your Guest account with your new regular account.

Please give it a try. In case you face any issues, let us know.

Thank you!