having trouble logging-in

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    Asked on February 04, 2021 at 09:15 PM
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    Answered on February 05, 2021 at 01:16 AM

    Hello Patricia! The account that you have with us is a Guest account. Guest accounts are associated to the machine and the browser; there are no logins.

    To enable login/logout functionality to your account; you'll need to convert your account to a regular account. For this, you simply need to signup for a new Jotform account with the same email address. This will merge your Guest account with your new regular account.

    Please give it a try. In case you face any issues, let us know.

    Thank you!